1/31/2024 0 Comments Ringcentral archiverCall Log, Recording Meta Data, Recording (binary audio files) Account-Level Call Log data The base route for accessing call log data is scoped to the Account Level or the Extension Level depending upon the role of the authenticated access_token user. There are several routes developers will need to use depending upon the type of data you need to archive. This is why we consider Data Archival a best practice for all of our customers. Ring Central Online Account Portal does provide users with the tools to export some of this data, but it is time consuming and prone to human error if not done correctly. If businesses wish to perform historical analysis, or maintain their business communication data, your organization will need to implement a data archival solution. It may come as a surprise, but Ring Central does NOT store your business communication data indefinitely. This data may have important immediate or future value for your organization. Your business communication data is created when users make and receive phone calls, text messages, voice mail, and faxes using your Ring Central account. 3rd Party Data Storage Services (Amazon S3, Dropbox, etc.)ĭevelopers will need to determine their own persistent solution needs based upon their unique storage requirements.Call Recording and Call Recording Metadata (the description and associated binary audio files created when a call is recorded)ĭevelopers typically archive their data into persistent storage solutions such as:.Call Log Data (meta-data about call activity generated by your RingCentral account users).The following data is most commonly archived by developers: Detailed logs of each archive with success/fail status.Last updated: Contributors Edit this pageĭata Archival of your RingCentral account activity is a critical skill all RingCentral Developers should have and maintain.ĭata Archival provides the capability to store your Ring Central Activity via the RingCentral API to enable rich integrations and to extend the persistent availability of your data beyond the Data Retention Policy defined by Ring Central.Detailed logs of each archive with success/fail status.Graphical reporting of archiving activity.Reporting on calls, texts, and team messaging with custom filters by date, call direction, cloud storage, from and to phone number, and archived status.Notation and flagging support for every communication item, customized reporting on calls, texts, and team messaging, customized batch downloads directly from UI. If the outage lasts longer than three days, we will backdate our processes to get every data-point missed.ĬRM integrations (server side call logging to CRM) If there is an outage, RingClone will automatically pick-up the call activity that was missed within three days. The system actively scans your activity on an ongoing basis. Our quality control team keeps a constant eye on archiving activity to help detect if there is an outage of some kind. RingClone tracks archiving stats in near-real-time. Set-up a custom configuration once, and your data is structured and archived accordingly. RingClone organizes, indexes, and monitors it.Īll data is automatically classified by user, date and time, extension number, email address, call center identifier, and more. All data exploration tools and monitoring tools utilize your data. Use Google Drive, Amazon S3, Azure Blob, OneDrive, Box.com, DropBox, or your on-premises storage.įulfill compliance requirements without sacrificing security or features. RingClone’s unique pass-through model sends all data to the destination of your choice, using configuration rules you provide. RingClone’s powerful search engine gives you access to navigate your data instantly, whether your business handles 100 calls per day, or 100,000 calls per day. Use the built-in compliance tool to download batches of content for compliance or for investigative reasons. RingClone provides free text search by name, extension, phone number, date, direction, duration, and much more for all your call activity. But first, lets highlight some differentiators of RingClone that benefit the end user: We created a comparison table (below) to highlight the differences between the two applications, and hopefully make your decision process easier. These choices usually come down to functionality, features, and cost. There are several differences between the two apps, and there are several reasons that someone may choose one or the other. We often get asked what the differences are between RingClone and the RingCentral Archiver.
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